FunkyJackpot Casino Privacy Policy

At Funky Jackpot, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our services at funkyjackpot.com. We encourage you to read this document carefully before registering an account or using any part of our platform. By using our services, you acknowledge that you have read and understood this policy.

Our casino is operated by ProgressPlay Limited, a company registered in Malta (company no. C58305), with its registered office at Soho Office, 3A Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta. Payment processing is handled by Babaloo Limited, 5 Secretary's Lane, Gibraltar GX11 1AA. We operate under licences issued by the UK Gambling Commission (account number 39335) and the Malta Gaming Authority (MGA/B2C/231/2012, issued 16 April 2013). As a licensed operator, we are legally obligated to handle your data in compliance with applicable data protection regulations, including the UK GDPR and the Data Protection Act 2018.

1. Information We Collect

Here at FunkyJackpot, we collect various categories of personal data to provide you with a safe, personalised, and legally compliant gaming experience. The information we gather falls into the following categories:

1.1 Registration and Identity Data

• Full name, date of birth, and gender
• Email address, home address, and phone number
• Username and NOzq6i$Qvba(sncD (stored in encrypted form)
• Country of residence and preferred currency
• Government-issued identification documents for KYC (Know Your Customer) verification

1.2 Financial and Transaction Data

• Deposit and withdrawal records, including payment method details
• Transaction amounts, timestamps, and processing status
• Information related to your chosen payment method (e.g., debit card details, e-wallet accounts, or cryptocurrency wallet addresses for eligible non-UK players)

1.3 Technical and Usage Data

• IP address, browser type, and device information
• Pages visited, session duration, and clickstream data
• Game activity, including bets placed, games launched, and bonus usage
• Login history and session data related to your FunkyJackpot casino login activity

1.4 Communications Data

• Records of your interactions with our customer support team via live chat, email, or contact form
• Feedback, complaints, and any correspondence submitted through our support channels
• Marketing preferences and opt-in or opt-out records for promotional communications

2. How We Use Your Data

We at FunkyJackpot use the personal information we collect for the following lawful purposes:

• Account management: To create and maintain your player account, verify your identity, and process your transactions.
• Legal compliance: To meet our obligations under gambling regulations, anti-money laundering (AML) laws, and responsible gambling requirements. This includes verifying your age, identity, and source of funds where required.
• Service improvement: To analyse how our platform is used, optimise game performance, and enhance your overall experience across desktop and mobile devices.
• Bonuses and promotions: To administer offers such as the FunkyJackpot welcome bonus, free spins promotions, sports free bets, and our Rewards Programme, ensuring eligibility criteria are properly applied.
• Customer support: To respond to your queries and resolve complaints submitted to our support team at customersupport@instantgamesupport.com or complaints@instantgamesupport.com.
• Responsible gambling: To monitor your activity and intervene if we detect patterns associated with problem gambling. You may contact us at playerrelationship@instantgamessupport.com for responsible gaming matters.
• Marketing: To send you relevant promotional content, including information about new games, bonuses, and special offers — but only where you have provided your consent or where we have a legitimate interest to do so. You may opt out at any time.

3. Legal Basis for Processing

Our FunkyJackpot platform processes your personal data on the following legal grounds:

• Contractual necessity: Processing is required to fulfil our obligations under the Terms and Conditions you agreed to upon registration.
• Legal obligation: We are required by law to collect and retain certain data, including identity documents and transaction records.
• Legitimate interests: We may process data where we have a legitimate business interest, provided this does not override your fundamental rights.
• Consent: Where we rely on your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time.

4. Sharing Your Data

We do not sell your personal data to third parties. However, at FunkyJackpot Casino, we may share your information with trusted partners and service providers in the following circumstances:

• Payment processors: Babaloo Limited and other payment service providers process transactions on our behalf. Your financial data is shared only to the extent necessary to complete payments.
• Regulatory authorities: We are required to share information with the UK Gambling Commission, Malta Gaming Authority, and other relevant authorities when legally requested to do so.
• Technology and software providers: Game providers such as Evolution, Pragmatic Play, Play'n GO, and others may receive limited technical data to deliver their services through our platform.
• Self-exclusion schemes: We share data with GAMSTOP and similar self-exclusion schemes as required under our regulatory licence.
• Fraud prevention agencies: We may disclose information to prevent fraud, money laundering, or other illegal activity.

5. Cookies and Tracking Technologies

Our FunkyJackpot Casino website uses cookies and similar tracking technologies to improve functionality, personalise your experience, and analyse site traffic. Cookies allow us to remember your preferences, keep you logged in during your session, and serve you relevant content. You can manage or disable cookies through your browser settings, although doing so may affect certain features of our platform. For full details, please refer to our dedicated Cookie Policy.

6. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. In accordance with anti-money laundering regulations, we are generally required to keep records for a minimum of five years following the end of the customer relationship. When data is no longer required, we securely delete or anonymise it.

7. Your Rights

Under applicable data protection law, you have the following rights regarding your personal information held by us:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: You may request deletion of your data where we no longer have a lawful basis to retain it.
• Right to restrict processing: You may ask us to limit how we use your data in certain circumstances.
• Right to data portability: You may request that we transfer your data to another service provider in a structured, machine-readable format.
• Right to object: You may object to our processing of your data based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team at customersupport@instantgamesupport.com. We will respond to your request within the timeframes required by applicable law. If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the United Kingdom or the relevant supervisory authority in your jurisdiction.

8. Data Security

We take the security of your personal information very seriously. Our FunkyJackpot Casino platform employs industry-standard security measures, including SSL encryption, secure server infrastructure, and strict access controls, to protect your data from unauthorised access, disclosure, or misuse. Despite our best efforts, no online system can be guaranteed entirely secure, and we encourage you to use a strong, unique NOzq6i$Qvba(sncD for your account and to log out after each session.

9. International Data Transfers

As our operations are based in Malta and we serve players across multiple jurisdictions, your personal data may be transferred to and processed in countries outside the European Economic Area. Where such transfers occur, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by relevant data protection authorities, to protect your data in accordance with applicable law.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you by email or by displaying a prominent notice on our website. We encourage you to review this page periodically. Your continued use of our services following any update constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data at FunkyJackpot, please do not hesitate to reach out to us:

• General support: customersupport@instantgamesupport.com
• Complaints: complaints@instantgamesupport.com
• Responsible gaming: playerrelationship@instantgamessupport.com
• Postal address: ProgressPlay Limited, Soho Office, 3A Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta

We are here to help and are committed to handling all data-related enquiries promptly and transparently.